WAVE and Ask For Angela

The WAVE Programme educates staff about customer welfare and vulnerability, supported by the campaign materials relating to Ask for Angela.

Why WAVE Training?

WAVE helps to prevent and reduce sexual violence, vulnerability, and other harms by equipping staff with knowledge, skills and confidence.

By rolling out WAVE training, you are putting the welfare of customers first and dealing with vulnerability - both of which are essential parts of running any licensed premises.

WAVE Training aims to increase the skills, knowledge and confidence of those working in customer facing role when identifying vulnerability and making appropriate interventions.

Learning Objectives

During this session, learners will:

  • Learn the history of WAVE and Ask for Angela

  • Understand the definition of vulnerability

  • Explore what makes people vulnerable

  • Identify factors that assist you to recognise vulnerability

  • Explore where interventions can be made to reduce vulnerability

  • Identify appropriate interventions to assist in reducing harm

  • Recognise and promote the Ask for Angela Campaign.

Who Should Attend?

- This course is designed for anyone working in customer facing role, including security teams.