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This session aims to familiarise all staff in your business with intoxication, it’s causes and how to prevent it. It will also examine legal responsibilities.


We also examine the importance of refusal of service and techniques to reduce conflict when refusing service.

Learning Objectives          


At the end of this session you will be able to:


  • Identify the signs of intoxication

  • Explore how to prevent intoxication

  • Understand the law in relation to intoxication

  • Identify how to record and report intoxication within your business

  • Identify the main Do’s when it comes to refusal of service

  • Identify the main Dont’s when it comes to refusal of service

  • Have the confidence to refuse service and know how to log these refusals or ejections

Who should attend?


This course is designed to be delivered in licensed premises and is aimed at anyone who is a frontline member of staff, security and management.

Delivery Method


This is a briefing style presentation with the opportunity for candidates to ask questions and share their personal experiences.

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Class Size       

Up to 20

Please note that there will be a charge for every learner over the upper limit.


Up to 20

Please allow 15 minutes at the start and end of the session for arrivals and evaluation.


  • Fact Sheet

  • Log